Privacy Policy

• Provide Services: To deliver AI-powered focus groups and market research insights
• Improve Platform: To enhance features, fix bugs, and develop new capabilities
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand usage patterns and optimize user experience
• Security: To protect against fraud, unauthorized access, and ensure platform security
• Communications: To send product updates, new features, and important notices (you can opt-out)
• Legal Compliance: To comply with applicable laws and regulations

We do not sell your personal data. We may share your information only in these circumstances:

• Service Providers: We work with trusted third-party services (hosting, analytics, email) that process data on our behalf under strict confidentiality agreements
• Within Your Organization: Data is shared with team members in your organization account
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: If kinapse.ai is acquired or merged, your data may be transferred to the new entity

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Multi-factor authentication available
• Access controls and role-based permissions
• Automated backups and disaster recovery plans
• 24/7 monitoring and intrusion detection

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@kinapse.ai

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for backup purposes and longer if required by law.

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze site usage and improve performance
• Provide personalized experiences

You can control cookies through your browser settings, but some features may not work properly if disabled.

kinapse.ai is based in the United States. If you access our service from outside the US, your data may be transferred to and processed in the US or other countries. We ensure appropriate safeguards are in place for international transfers.

kinapse.ai is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes indicates acceptance of the updated policy.